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Last updated: 5 October 2026
These Terms of Service (“Terms”) govern your use of the Tutor Marketplace website, app and platform at tutor-marketplace.com (the “Platform”), operated by Tutor Marketplace (ABN 67 250 915 494) (“we”, “us”, “our”).
You agree to these Terms when you do any of the following: create an account (including by signing in with Google), choose a role during onboarding, pay for a lesson or package (including as a guest, which creates an account for you from the email you give at checkout), send a message, or subscribe as a tutor. If you do not agree, do not use the Platform.
These documents form part of these Terms: our Privacy Policy, the prices and inclusions on our pricing page, and — for each lesson you book — the tutor's cancellation and no-show policy as shown to you before you pay.
If you are under 18, a parent or legal guardian must review and agree to these Terms for you before you use the Platform. A parent or guardian who creates or holds an account for a child is responsible for everything done under it.
Tutor Marketplace does two distinct things:
We are a software, payments and directory service and an intermediary. We are not a tutoring provider, educational institution, employment agency or employer of tutors. Tutors are independent service providers who pay us to run their bookings and payments and, if they hold the Directory Listing, to be listed and advertised.
We do not guarantee the quality, suitability or outcome of any lesson, and we do not guarantee that any tutor will receive enquiries, students or income from a subscription. We do provide verification, trust features and moderation to support safe and productive tutoring relationships.
To hold a Student account you must be at least 13. A child under 13 may only use the Platform through an account created and managed by a parent or legal guardian. Parents and guardians are responsible for supervising their child's use of the Platform.
To hold a Tutor account you must be at least 18 and legally permitted to provide tutoring services where you live and teach. You are responsible for holding any registration, screening clearance, licence or insurance that your state, territory or country requires of you (see Section 7.3).
You must give accurate, current and complete information when creating your account and keep it up to date. You are responsible for keeping your login details confidential and for all activity under your account.
We may suspend or terminate your account at any time if you breach these Terms, engage in misconduct, or if we reasonably believe your continued use poses a risk to other users or to the Platform.
A tutor can close their account from their profile page; a student, parent or guardian asks us at support@tutor-marketplace.com. A closed account is retired: it can no longer be used to sign in, your name and contact details are removed and replaced with a placeholder, and any tutor subscription is cancelled. Records of lessons, payments and subscriptions are kept as described in the Privacy Policy, because they are financial records we must retain. We will decline to close an account while money is still in motion on it — a paid lesson that has not yet happened, funds not yet paid out, or a refund in progress — until those settle.
Subscribing tutors create a profile describing their qualifications, subjects, availability, where they are based, and how they teach — online, in person or both. Each tutor sets one hourly rate in their own currency, shown on their profile. A tutor may also set a different hourly rate for a particular student; that student then sees and pays that rate when they are signed in, and lessons the tutor books for them use it.
A tutor's profile can be visible in two ways, and it matters which:
A profile you reach by a tutor's own link may therefore belong to a tutor we have not yet verified. The profile says whether the tutor is verified. A profile stops being reachable when the tutor's subscription ends.
Before a profile is listed, a member of our team reviews the tutor's identity and the documents behind the qualifications they claim. A tutor based in Australia must also hold a valid Working With Children Check (or their state's equivalent), which we verify as set out in Section 7.3, before they are listed.
Verification is a check of identity and documents. It is not an endorsement of a tutor's ability or an assessment of their teaching. We do not run independent criminal, credit or reference checks and we do not interview tutors. Tutors outside Australia may upload an equivalent local screening clearance, which is shown as a badge where we have been able to verify it. We may ask any tutor for further documents at any time and may remove a tutor who attracts complaints, cancels excessively or breaches these Terms.
Anyone with a free account can message a tutor through the Platform. Messaging is free, needs no payment details and commits you to nothing.
Before your first message we ask for your full name and whether you are a parent or guardian, an adult learner, or a student aged 13–17, plus the student's year level and — for a student under 18 messaging for themselves — a parent or guardian's name and mobile number. Your own mobile number is optional. A tutor sees your name and a short line such as “Parent/guardian · Year 9”, and whether you have a card saved for one-step payment (never which card). A tutor never sees your email address, phone number or a guardian's details through the Platform.
Messages are stored on our systems. We may read a conversation when we are investigating a report, a dispute or a safety concern, or where the law requires it; we do not read messages routinely. Do not use messaging to send card details, passwords or other sensitive information.
If a message you are writing looks as if it contains a phone number, email address, link or messaging handle, we may show you a reminder that lessons booked through the Platform are the ones these Terms protect. We do not block the message; we keep a count of such messages per conversation for trust and safety purposes.
A tutor may send you an offer inside a conversation: a specific lesson time at a stated price, or a lesson package (Section 6.7). An offer shows its price, what it is for and when it closes.
Where a lesson takes place is decided per lesson, from what the tutor offers. There are three kinds, and all three can be booked and paid through the Platform:
For every lesson booked through the Platform, whatever the kind, we schedule it, take and hold the payment, pay the tutor after the lesson, and apply the cancellation, refund and dispute processes in Section 6. What differs is what we can see: for a lesson held on a tutor's own link or in person we cannot observe it, confirm attendance ourselves, or apply the safety features of our classroom. Section 13.1 sets out what that means for our responsibility. The Directory Listing changes nothing about how a lesson is booked or paid; it only decides whether a tutor appears in Find a tutor.
Booking is instant. There is no tutor acceptance step:
You can book without an account. If you do, an account is created for you from the email address you give at checkout, and you can set a password for it afterwards. We do not offer free trial lessons; a tutor may set whatever rate they wish for a first lesson.
A tutor may say they prefer to be paid in person (cash or bank transfer) rather than through the Platform. That is a preference, not a condition of booking: their profile and booking page say so, and when you book you choose to pay the tutor in person or to pay online through the Platform. If you book without an account, the lesson is paid online. A lesson paid online is an ordinary Platform booking — Section 6 applies to it in full, including our refund and dispute process and the tutor's commission (Section 6.2).
If you choose to pay the tutor in person, no card is taken and the booking page tells you so before you confirm. For a lesson paid in person we schedule it and send the confirmations, but we do not process the payment, hold funds, or offer a refund or dispute process; Section 6 does not apply to it, and the arrangement is between you and the tutor. Lessons a tutor puts in their own planner and lessons with a tutor's own students (Section 4.10) are paid as the tutor arranges.
Lessons in our classroom are not recorded. Video, audio and whiteboard activity pass between the participants only. Lessons on a tutor's own meeting link or in person happen outside our systems entirely. (Lesson recording was discontinued on 11 September 2026; earlier recordings have been deleted.)
A tutor may write a summary after a lesson — what was covered, takeaways, homework. Summaries are shared with the student and, where relevant, the parent. They are provided as a service and are not professional academic advice.
A tutor and each person they teach share a workspace: the files and notes from their lessons, and work. A tutor may set work there, a student may hand work in, and the tutor may return it with a mark and feedback. A student with an account does this in the Platform; a student the tutor added themselves (Section 4.10) receives a personal link by email and needs no account — anyone holding that link can open that student's work, so it should not be forwarded, and the tutor can cancel it and issue a new one at any time. Marks and feedback are the tutor's own assessment, not a school result. Only upload work that is yours to share.
A tutor may also send a progress update about a student: a level in each subject, a note on effort, a comment, and the work marked since the last update. It goes to the student's account, or by email to a student the tutor added themselves, and to a parent or guardian's email address if one has been given. Updates stay in the workspace. They are the tutor's own view of how lessons are going, offered to help, and are not a school report or a prediction of results.
A tutor with the Bookings Suite may put lessons in their planner for students they teach outside the Platform — people who have no account with us. The tutor enters that person's name and, if they wish, a parent or guardian's name, an email address, mobile number, year level, subjects and notes — singly, by importing a list they already keep, or by sending an invite link that person fills in themselves — and we send that person lesson details, reminders and calendar invitations on the tutor's behalf. Those lessons are always paid directly to the tutor (Section 4.7), never through us, and the tutor is that person's point of contact.
A tutor who enters another person's details confirms that they have that person's permission to hold them and to have us send lesson emails about the tutor's lessons. We do not send text messages. Anyone who receives an email from us about a tutor's lesson and did not expect it can tell us at support@tutor-marketplace.comand we will remove their details.
Every tutor with a subscription has a personal link to their profile, which they may share with their own students or use in their own advertising. We record which link a conversation began from — the tutor's link, an advertisement, or the directory — so that the tutor and we can see where enquiries come from. Tutors on the Bookings Suite also have a referral link (Section 5.6).
A tutor with the Bookings Suite may run a group class: several students taught together, once or weekly for a set number of weeks, with a fixed number of seats and one price per student for each session. The tutor may place students in a class themselves — their own students (Section 4.10), or students with an account whom they already teach or have messaged — and each of those students is told. A class meets in person, on the tutor's own meeting link, or in our classroom, and a seat placed by the tutor is paid directly to the tutor (Section 4.7), never through us.
A tutor may also open a class to families. It then has its own page and appears on the tutor's profile, and a family with an account may book a seat in a session themselves. A seat that costs something is paid for online through the Platform, exactly as a lesson is (Section 6) — or to the tutor in person where that is the tutor's preference and the family chooses it (Section 4.7). A seat booked online is held for the family while they pay and is released if payment is not completed within about 45 minutes. The address or meeting link is shown on the booking once the family has a seat.
A family may instead join a weekly class whose seats are paid for online. Joining puts them in the class and holds nothing: a seat in a session is theirs only once it is paid for, and seats go to whoever pays first. On joining they pay for the next session; before each session after, we tell them their seat is ready to pay for, and they pay for it themselves. We never charge a saved card for a seat while they are away (Section 6.6). A seat whose payment is started and not completed is released after about 45 minutes, like any other. A family may leave a class at any time: we stop offering them the sessions ahead, and a seat they have paid for stays theirs and may be cancelled like any lesson (Section 6.4). Paying a tutor in person is for single sessions; a place in every session paid in person is arranged with the tutor, who adds the student.
A seat is for one session at the session's time and cannot be moved on its own. The tutor's cancellation terms apply to a seat a family cancels as they do to any lesson (Section 6.4). A tutor may take a student out of a session, cancel a single session or cancel the rest of a class at any time; every student affected is told, a seat paid for online is refunded in full, and nothing is owed for a seat that was to be paid in person.
A class held in our classroom puts the tutor and every student with a seat in one room. The students in it see and hear each other on video, see each other's first names, and share one class chat that the whole class and the tutor read; there are no private messages between students. Only the tutor draws on the class whiteboard and adds files; students watch and may open what the tutor shares. A student needs an account to come into the classroom. Outside a class held in our classroom we do not show the students in a class each other's names or details. Like every lesson, a class is not recorded (Section 4.8).
This section applies only to tutors. Students, parents and guardians are never charged a platform fee.
Tutors subscribe monthly to the Bookings Suite (Section 5.4) and may add the Directory Listing to it (Section 5.2). The listing is not sold on its own. Prices and what each includes are on our pricing page and form part of these Terms. Prices are shown in Australian dollars and are inclusive of any GST that applies. Outside Australia your bank or card issuer may apply its own conversion rate and foreign transaction fees, which we do not control.
Subscriptions are billed monthly in advance through Stripe and renew automatically until cancelled. Whether a tutor can be messaged, booked and paid through the Platform depends on holding the Bookings Suite; their place in the public directory depends on holding the Directory Listing and passing verification.
The Directory Listing places a tutor's profile in our public directory — Find a tutor, the subject pages and the homepage — once the tutor has passed verification. We plan, buy and manage advertising that promotes the directory, and in doing so may use the profile content and advertising assets a listed tutor supplies. We decide the platforms, audiences, creative, scheduling and budget, and may change any of them at any time in our reasonable judgement. We do not run a campaign for an individual tutor, hold an advertising budget on a tutor's behalf, or sell placement within the directory.
The listing is charged from the day it is added, whether or not verification is complete; completing verification is the tutor's responsibility (Section 7.3). We do not guarantee any particular result — no number of impressions, clicks, enquiries, messages, students, bookings or income, and no promise that any advertisement will be approved or delivered by a third-party advertising platform. A subscription buys the service described here, not an outcome, and no part of the fee is refundable as unspent advertising.
By holding the Directory Listing and by uploading a profile, photographs, an introduction video or advertising assets, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, adapt, publish and display your name, likeness, photographs, video, profile text and qualifications for the purpose of operating the directory and advertising it and the Platform, including on third-party advertising and social media platforms.
You confirm that you own or are licensed to use everything you upload, that every identifiable person in it has consented, and that its use in advertising infringes no one's rights. This licence ends when your listing ends, except that we are not required to recall advertising already published, and cached or archived copies held by third-party platforms may persist afterwards. We may decline to publish or may withdraw any asset or claim — for example one we cannot substantiate or that an advertising platform prohibits.
The Bookings Suite is a monthly subscription that gives a tutor scheduling, bookings and payments through the Platform, offers and packages, the video classroom, messaging, lesson notices to their own students, and a calendar feed they can subscribe to from their own calendar app. It stands on its own: nothing else is needed to use it. The Directory Listing may be added to it, and removed again, at any time; Stripe prorates the change. The Directory Listing cannot be held without the Bookings Suite.
What each product does, and does not, provide. With the Bookings Suite a tutor can operate: their profile is reachable by anyone with its link, and they can take bookings and payments. It does not make them publicly discoverable. Appearing in the directory, on subject pages and in the advertising we run requires the Directory Listing and verification. A tutor holding only the Bookings Suite is not listed or advertised, and we make no representation that they will receive enquiries.
The Bookings Suite fee is separate from, and in addition to, the 5% commission on lessons paid through the Platform (Section 6.2). Ending the Bookings Suite pauses the tutor's booking and payment features; lessons already paid for are honoured, and payouts owed are unaffected.
Free trial. Where we offer one, a tutor who has never previously held the Bookings Suite receives it free for the number of days stated at checkout (currently 30). A payment method is collected when the trial starts and nothing is charged until it ends; from the day after, the subscription fee is charged monthly unless the tutor cancels before the trial ends, which they may do at any time from Billing. One trial per tutor. The trial covers the Directory Listing too: a listing chosen at checkout, or added during the trial, is free until the trial ends and is charged monthly from then alongside the Bookings Suite. The 5% commission applies during the trial. We may withdraw or change the trial offer for new subscriptions at any time; a trial already started runs its stated course.
A tutor may cancel the Bookings Suite, or remove the Directory Listing, at any time from Billing. Cancellation takes effect at the end of the current billing period: access continues until then and the subscription does not renew.
Nothing in this section limits any right you have under the Australian Consumer Law, or the consumer law of your own country, that cannot be excluded.
A tutor whose Bookings Suite is live (including during the free trial) may share their personal referral link. When a new tutor — someone who created their account through that link and has never held the Bookings Suite — makes their first paid Bookings Suite payment, we credit each of them one month of the Bookings Suite (A$25) to their billing balance: the new tutor when that payment succeeds, and the referring tutor 30 days later, provided the new tutor's Bookings Suite is still active (or awaiting a retried payment) at that time.
This section applies to lessons and packages paid through the Platform. It does not apply to a lesson paid directly to a tutor (Section 4.7).
All payments are processed by Stripe. We never see or store card numbers. You pay the full lesson price at checkout, in the currency set on the tutor's profile; we collect it on the tutor's behalf. If that is not your own currency, your bank or card issuer may apply its own conversion rate and fees.
Where a lesson is booked and paid through the Platform, we charge the tutor a flat 5% commission on it, deducted from their payout. Students and families pay the tutor's listed price with no additional platform fee. For example, if a tutor's rate is $80 an hour, the student pays $80 and the tutor receives $76. The commission is separate from the tutor's subscription (Section 5). We may change the commission rate with at least 30 days' notice to tutors. Lessons a tutor is paid for directly carry no commission.
Tutors are paid through Stripe Connect. To receive payouts a tutor must complete Stripe's onboarding, including identity verification and bank details. Payout timing follows Stripe's schedule and the tutor's Stripe account settings; we are not responsible for delays caused by incomplete Stripe setup or Stripe's processing.
Each tutor sets their own cancellation policy — a notice period, and a fee that applies inside it. The policy that governs your lesson is the one shown on the tutor's profile and on the booking page when you book. It is recorded against the booking, so a tutor changing their policy later never affects a lesson you have already booked.
Single lessons:
No-shows:
Moving a lesson:
Refund processing: refunds go back to the card you paid with and may take 5–10 business days to appear, depending on your bank.
For lessons priced in Australian dollars we hold your payment rather than passing it straight to the tutor. The money is released to the tutor when you confirm the lesson took place, or automatically 24 hours after the scheduled end time if you do not. That is your window to raise a problem before the tutor is paid.
For lessons priced in other currencies, the payment is passed to the tutor when you pay, and a refund under Section 6.4 is drawn back from the tutor's Stripe balance. We are working towards holding funds for every currency; until then this difference is stated here rather than implied.
You may save a card to your account. Stripe holds the card; we store only its brand, last four digits and expiry, never the number. You can remove a saved card at any time in Settings.
A saved card lets us charge a cancellation or no-show fee under the tutor's policy without asking you again. A lesson is never charged to a saved card without you choosing to pay: when a tutor sends you an offer you may pay it with your saved card in one step, and that choice is the authorisation. If a charge is declined we tell you, and the lesson stays booked so you can pay another way.
A tutor may offer a package of five or ten lessons of a fixed length at one price, sent to you as an offer in a conversation (Section 4.4). Packages are priced in Australian dollars and paid in one payment.
If you dispute a lesson or package charge with your bank instead of using the cancellation and refund process above, we respond to the dispute through Stripe with the booking record. While a dispute is open, any funds still held for that lesson stay held. Raising a card dispute to avoid a fee you agreed to under a tutor's policy is a breach of these Terms and may lead to suspension of your account. Please contact us first — the refund process is faster.
As a tutor on the Platform, you agree to:
You state on your profile whether you teach online, in person or both, and where you are based; for online lessons, whether you use our classroom or your own meeting link. You must keep that accurate, keep any meeting link you give working, and only offer in-person tutoring where you are lawfully able to and hold the screening clearance your jurisdiction requires. For in-person lessons you give a location; families see your suburb or city before booking and the address once a lesson exists.
A lesson that was booked through the Platform must be paid through it. Cancelling a booking in order to be paid directly, asking a student to pay outside the Platform for a lesson arranged through it, or otherwise moving Platform bookings off it to avoid the commission is a breach of these Terms and may result in suspension or removal. Lessons you arrange and are paid for directly (Section 4.7) and lessons with your own students (Section 4.10) are not circumvention. If you prefer to be paid in person, a family may still choose to pay online when they book; a lesson they paid online stays paid through the Platform, and you must not ask them to pay you again, or instead, in person.
Every tutor in Australia who teaches anyone under 18 must hold a valid Working With Children Check — a WWCC, Blue Card, Ochre Card or the equivalent clearance of their state or territory. That is the law, and it is your obligation whether or not you are listed with us. Our verification of it is a condition of being listed: an Australian tutor's profile does not enter the directory, and their content is not used in our advertising, until we have checked their clearance.
To be verified, give us your WWCC number and issuing state. We check those details against the issuing authority's register and record the expiry date. Verified tutors display a “WWCC Verified” badge. Tutors outside Australia must hold whatever screening clearance their own jurisdiction requires for working with children and may upload it for verification; where a country requires none, no badge is shown and families should take that into account.
A tutor may also ask us to show the high school they graduated from and the university they attend or graduated from as verified tags. This is optional and has no bearing on being listed. You send us a document that shows it; we check it by hand and, if it does, the tag appears on your profile and your card and families can search by it. A tag says only that we saw a document consistent with it on the day we checked. It is not an endorsement by that school or university, and we may remove a tag we come to doubt.
You are solely responsible for:
Giving false or misleading clearance details, or continuing to tutor after a clearance has been revoked or suspended, results in immediate account termination and may be reported to the authorities. Beyond the verification described here and in Section 4.2 we do not run independent criminal, reference or teaching checks; parents and guardians should use their own judgement when choosing a tutor, particularly for in-person lessons.
Tutors are independent contractors, not our employees, and are solely responsible for their own tax obligations — income tax, GST or VAT where applicable, and superannuation or its equivalent. We do not withhold tax from payouts. We recommend tutors consult an accountant.
Tutors are independent contractors, not employees, agents or representatives of Tutor Marketplace. We do not control the manner, method or means by which a tutor teaches, and we do not supervise, direct or evaluate lessons. Nothing in these Terms creates an employment, partnership, joint-venture or agency relationship.
Tutors must not complete homework, assignments, essays, exams or any assessed work for a student. Tutoring builds understanding and skills; it does not produce work for submission. A tutor found doing so may be suspended or removed.
As a student, parent or guardian on the Platform, you agree to:
A parent or guardian booking for a minor is responsible for reviewing and agreeing to these Terms on the minor's behalf, supervising their use of the Platform, their behaviour in lessons, and all payments made under the account.
Anyone can report a concern from inside a conversation or at tutor-marketplace.com/report. Reports are reviewed by us. We may warn, suspend or remove an account according to the severity of what we find, and we may review or remove any content on the Platform — profiles, files, reviews — without notice where we believe it breaches these Terms or poses a safety risk. We are not obliged to tell the reporting party the outcome, though we will where appropriate.
Every Australian tutor who teaches minors must hold a Working With Children Check, and tutors elsewhere the clearance their jurisdiction requires. Tutors must keep professional boundaries at all times, during and outside lessons, and must not contact a minor outside the tutoring context.
Parents and guardians are encouraged to be present or within hearing during a young child's lesson. Our classroom lets a parent sit in by being with the student. Lessons on a tutor's own meeting link or in person are not observable by us; for those, parents and guardians should satisfy themselves about a tutor's suitability, check clearances themselves, and supervise as they would with any privately engaged tutor.
If you suspect inappropriate behaviour or have a child-safety concern, report it immediately through the Platform. We may be required by law to report child-safety concerns to the authorities.
Students may leave a review and rating after a lesson. Reviews must be honest, fair and based on the actual experience. We may remove a review that is abusive, false or otherwise breaches these Terms. Tutors may not pay for, incentivise or manipulate reviews.
The Platform — its design, code, branding and content other than user content — is ours and is protected by copyright and other intellectual property laws.
You keep ownership of what you upload (profile content, advertising assets, lesson files, messages). By uploading it you grant us a non-exclusive, worldwide licence to host, display and transmit it as needed to run the Platform; tutors additionally grant the licence in Section 5.3. You must not upload anything that infringes another person's rights.
Our Privacy Policy describes what personal information we collect, how we use it, who we share it with and how long we keep it. It forms part of these Terms.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits a liability that cannot be excluded under the Australian Consumer Law.
A lesson on a tutor's own meeting link or in person is scheduled and, where booked through the Platform, paid, held, released and refunded by us under Section 6 — but it is not observable by us. We cannot see what happens in it, confirm attendance ourselves, or apply the safety features of our classroom. To the maximum extent permitted by law, we accept no liability for any incident, injury, loss or damage arising from what occurs in such a lesson or in travel to it. Lessons paid directly to a tutor (Section 4.7) are additionally outside our payment, refund and dispute processes.
A dispute about a lesson booked and paid through the Platform — quality, attendance, a cancellation — should first be raised through the Platform, including the reporting tool. We will make reasonable efforts to help resolve it, and we will act on any safety report, but we are not obliged to arbitrate between users, and we cannot arbitrate a payment we never processed. If a dispute cannot be resolved through the Platform, either party may pursue the remedies available to them.
We may update these Terms. If we make a material change we will tell you by email or by a notice on the Platform before it takes effect. Continuing to use the Platform after a change takes effect is acceptance of it. The date at the top of this page shows when the text last changed.
These Terms are governed by the laws of New South Wales, Australia, and any dispute under them is subject to the jurisdiction of the courts of New South Wales.
These Terms do not exclude, restrict or modify any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other Australian consumer protection law. Where our services come with a guarantee that cannot be excluded, our liability is limited, to the extent the law permits, to re-supplying the service or paying the cost of having it re-supplied.
Tutor Marketplace (ABN 67 250 915 494)
Email: support@tutor-marketplace.com
Website: tutor-marketplace.com